Lab8 min read
Support Ticket Lab: The Data Model
Create the solution boundary, the Support Ticket and Ticket Update tables, and the lookup relationship everything else in this lab stands on.
Support Ticket LabSolution Design
Field guide for builders and architects
Power Platform architecture, governance, and AI automation — explained for people who actually have to ship it.
A field guide for architects, governance teams, COE builders, and advanced makers. Longform, opinionated, and written from production environments — not from the marketing site.
Explore articlesLatest articles
View all articles →Lab6 min read
Support Ticket Lab: Build a Model-Driven Solution That Explains Itself
A five-module hands-on lab: model a support ticket solution in Dataverse and learn why each component exists, not just how to click it.
Support Ticket LabPower PlatformDataverse
Architecture29 min read
Dataverse or SharePoint: Is There a Data Model Here?
Not a product comparison. A category question: does the requirement need relational integrity, roles and audit, or a place for a team to keep a list?
Power PlatformArchitecture SignalsSolution Design
Featured articles
Architecture25 min read
Choosing the Right Power Platform Component
How to read a requirement, name the signals it contains, and pick the component that owns the center of gravity, with the condition that would change your mind.
Power PlatformArchitecture SignalsSolution Design
Labs
All labsLab8 min read
Support Ticket Lab: The Data Model
Create the solution boundary, the Support Ticket and Ticket Update tables, and the lookup relationship everything else in this lab stands on.
Support Ticket LabSolution Design
Lab6 min read
Support Ticket Lab: Build a Model-Driven Solution That Explains Itself
A five-module hands-on lab: model a support ticket solution in Dataverse and learn why each component exists, not just how to click it.
Support Ticket LabPower PlatformDataverse
Video explainers
Scripted videos rendered from the article library. Coming after the first articles ship.
Video explainer — planned
Managed vs Unmanaged Solutions, in 5 minutes
The layering model and the one rule that keeps upgrades boring.